Refund/Replacement Policy

At saltlyte, we strive to provide high-quality electrolyte powders to support your hydration and wellness needs. As a small business, we have carefully crafted our refund/replacement policy to ensure fairness and sustainability.

Defective Products
We stand behind the quality of our products. If you receive a defective or damaged item, please contact us within 30 days of delivery with your order number and a brief description of the issue. We’ll happily provide a full refund or replacement, once the defective item has been verified.

No Refunds for Taste Preferences
Due to the nature of our products and our small business model, we cannot offer refunds or returns for reasons related to personal taste or preference. We encourage customers to review product descriptions, ingredients, and reviews prior to purchase to ensure our electrolyte powders meet their expectations.

How to Initiate a Refund/Replacement
To start a refund/replacement for a defective product, please reach out to us on our contact page. Refund requests must be initiated within 30 days of delivery. We will request photographic verification of the defective item. Once we confirm the defective item, we’ll process your refund or replacement within 3 business days.

Thank you for supporting our small business! If you have any questions, feel free to contact us.